3D PROJECT / SUPPORT
Support starts with a clear picture.
Include the model, a description of the issue, when it started and the checks already performed. Do not include passwords or access credentials.
01
The equipment
Model name, serial number if available and system location.
02
What happens
What should happen, what actually happens and when the issue repeats.
03
The context
Recent changes to connections, software or content sources.
Start with the essentials.
Fields marked with an asterisk are required. Do not include passwords or payment details.